Changes to the Library Buildings for Fall 2021

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Wednesday, August 25, 2021

 

Seeley G. Mudd Learning Center

The main floor of Mudd is currently under renovation and will soon be home to the newly formed Client Services team and the Q&A desk.  Additionally, Instructional Technology will be relocated to the main floor of Mudd.  We are excited to share, space, skills, and resources in order to provide better customer service to students, staff, and faculty.

What is Client Services?
Client Services is the merger of IT Help Desk and the Library’s Circulation/Information desk.  The Client Services team will consist of 5 full-time staff members:  The client services librarian (this position will coordinate Client Services under the supervision of the chief deputy information officer and the director of the library), 3 client services specialists, and a client services technician.  The Client Services team will be assisted by student employees at the Q&A desk.

What is the Q&A Desk?
The Q&A desk will serve as the primary service point near the entrance of the Seeley G. Mudd Learning Center.  This desk will be staffed by student employees.  Exemplary customer service will be a priority.  The Q&A desk will provide tier one customer support to clients, including but not limited to:  circulation of Library materials and technology troubleshooting.

Mudd 210 (Library Classroom)
The Library classroom will become a computer lab.  When not reserved for a class, a Library or Instructional Technology instruction session, or other event, the computer lab will be open to the public.  There will be printers located across from Mudd 210 in the hallway.

Stockwell Memorial Library

The main floor of Stockwell Memorial Library is home to the Cutler Center for Student Success, the Library Interlibrary Loan Office, and Read Between the Grinds Cafe.  Upstairs you will find Cutler offices, student study space, the TRIO lounge, and peer tutoring.  Head downstairs for student study space, the United Methodist Church Western Conference of Michigan Archives, and Stockwell 110.

Tiers
The tiers hold much of the Library's collection and offer secluded study spaces. 

Tiers 1&2:  Ps (literature)
Tier 3:  Ms and Ns (music, art, DVDs and CDs)
Tier 4:  Bound journals
Tier 5:  TRIO lounge
Tier 6:  Bound journals